Terms and Conditions

I. Basic provisions

These general terms and conditions (hereinafter the "terms and conditions") are issued by the seller:

Profi Trading s.r.o.
Švábovce 65, 059 12 Švábovce
mobil: +421 903 679 421, e-mail: ProfiTradingSro@gmail.com
Zapísaný v Obchodnom registri Okresného súdu Prešov, oddiel: Sro, vložka č. 45833/P
Orgán dozoru: Inšpektorát SOI pre Prešovský kraj, Obrancov mieru 6, 080 01 Prešov 1, pr@soi.sk, tel. č. 051/772 15 97

The terms and conditions govern the mutual rights and obligations of the seller and the buyer who enters into a purchase contract through the web interface at www.striekaciezariadenia.sk (hereinafter the "online store"). The provisions of the terms and conditions form an integral part of the purchase contract; a differing arrangement in the purchase contract takes precedence over them.

II. Information about goods and prices

In the online shop the seller offers airless paint sprayers, their spare parts and accessories, and other equipment such as plaster spray guns, drywall stilts or powder coating machines. Information about the goods, including the price and main characteristics, is given for each item in the online shop catalogue. The seller is not a VAT payer; the prices shown are final, include all related charges except delivery costs (Article IV) and remain valid for as long as they are displayed in the online shop. The presentation of goods is for information only and the seller is not obliged to conclude a purchase contract. We deliver within the Slovak Republic and to the Czech Republic. Discounts on the purchase price cannot be combined unless agreed otherwise.

III. Order and conclusion of the purchase contract

The buyer places an order through their customer account or by filling in the order form without registration. When placing an order, the buyer selects the goods, quantity, and method of payment and delivery; before submitting, they may review and change the details. The order is valid only if all mandatory fields are filled in and the buyer confirms having read these terms and conditions.

Immediately after receiving the order, the seller sends the buyer an automatic confirmation to the e-mail address provided; this confirmation is considered conclusion of the contract, and the current terms and conditions are attached to it. If the seller cannot fulfil a requirement, they will send an amended offer, which is considered a new proposal for a purchase contract. All accepted orders are binding. The buyer may cancel the order until they receive notice of its acceptance.

In the event of an obvious technical error in the price of the goods, the seller is not obliged to deliver the goods at this obviously incorrect price, even if an automatic order confirmation was sent.

IV. Payment terms and delivery of goods

The buyer can pay the purchase price:

• cash on delivery when receiving the goods from the courier,
• by bank transfer to the seller's account in advance on the basis of a proforma invoice (we ship the goods once the payment arrives),
• in cash on personal pickup at the seller's premises in Švábovce.

Delivery costs (the same for cash on delivery and for prepayment by bank transfer):

• personal pickup – Švábovce 65, 059 12 Švábovce, by prior phone arrangement: €0,
• courier within Slovakia: €10,
• courier within Slovakia, parcel weighing over 15 kg (for example a complete paint sprayer): €20,
• courier to the Czech Republic: €35.

When paying by bank transfer, the purchase price is payable in advance on the basis of a proforma invoice that the seller sends to the buyer by e-mail; the goods are shipped once the payment is credited to the seller's account. For the other payment methods the seller does not require any advance payment. In accordance with the Act on the registration of sales, the seller issues the buyer a receipt (invoice). The goods are delivered to the address specified by the buyer in the order or collected in person at the seller's premises; the delivery method is chosen while ordering. Delivery costs are stated in the order and in its confirmation. The buyer must accept the goods on delivery and check that the packaging is intact. The buyer acquires ownership of the goods by paying the full purchase price including delivery costs, but not before taking over the goods.

V. Withdrawal from the contract

A buyer who is a consumer has the right to withdraw from the purchase contract without giving a reason within 14 days of receiving the goods (or the last delivery). To meet the deadline, it is enough to send a withdrawal statement before it expires; the buyer may use the sample form provided by the seller.

The buyer must return the goods within 14 days of withdrawal and bears the costs of returning them. The seller will refund the buyer all payments, including delivery costs (at the amount of the cheapest delivery method offered), no later than 14 days after withdrawal, using the same means of payment, but not before the buyer hands over the goods or proves they have been sent. The goods must be returned undamaged, unworn, and if possible in their original packaging.

The consumer may not withdraw from the contract in the cases listed in Section 7(6) of Act No. 102/2014 Coll., in particular for goods customised to the consumer's wishes, perishable goods, or digital content supplied other than on a tangible medium with the buyer's consent. The seller is entitled to withdraw from the contract due to stock clearance or unavailability of the goods; in that case they will promptly inform the buyer and refund any payments received within 14 days.

VI. Rights from defective performance

The seller is liable to the buyer for the goods being free of defects on receipt and having the properties agreed by the parties or that the buyer could reasonably expect given the nature of the goods. The buyer is entitled to claim rights for a defect that occurs in consumer goods within 24 months of receipt. If a defect occurs, the buyer may request:

• for a remediable defect – free repair or replacement of the goods with new ones;
• for an irremediable defect – a reasonable discount on the purchase price or withdrawal from the contract.

The seller will determine how to handle the claim immediately, within 3 working days in complex cases, or within 30 days in justified cases. Handling a claim may not take longer than 30 days from the date it is made; a failure to meet this deadline is considered a material breach of contract. Further details are set out in the seller's complaints policy.

VII. Delivery of correspondence

The parties may deliver all written correspondence by e-mail – the buyer to the seller's e-mail address stated in these terms, the seller to the buyer's e-mail address stated in the order.

VIII. Alternative dispute resolution

A consumer has the right to approach the seller with a request for redress if unsatisfied with how a claim was handled. If the seller responds negatively or does not respond within 30 days, the consumer has the right to file a proposal to initiate alternative dispute resolution. The competent body is the Slovak Trade Inspection Authority (registered office Obrancov mieru 6, 080 01 Prešov 1), which can be contacted for this purpose at the address Slovenská obchodná inšpekcia, Ústredný inšpektorát, Odbor medzinárodných vzťahov a alternatívneho riešenia sporov, Obrancov mieru 6, 080 01 Prešov 1, or electronically at ars@soi.sk or adr@soi.sk; www.soi.sk. The online dispute resolution platform can also be used at ec.europa.eu/consumers/odr. Alternative dispute resolution applies only to contracts concluded at a distance and does not apply to disputes where the value does not exceed EUR 20. The European Consumer Centre Slovak Republic, Mlynské nivy 44/a, 827 15 Bratislava, esc-sr.sk, is also a point of contact.

IX. Final provisions

All arrangements between the seller and the buyer are governed by the law of the Slovak Republic. All rights to the seller's website, in particular copyright to the content including page layout, photographs, graphics, trademarks and logo, belong to the seller; it is prohibited to copy, modify or otherwise use the website or any part of it without their consent. The seller may amend or supplement the wording of the terms and conditions; this does not affect rights and obligations arising during the validity of the previous wording. A sample withdrawal form is attached to these terms and conditions.

Related document: Withdrawal form (PDF).